Privacy Policy

Last updated: September 12, 2025

This Privacy Policy explains how Five Dot ("we", "us", or "our") collects, uses, and shares your personal information when you visit or interact with our website https://fivedot.store, place an order, or communicate with us in any way (collectively referred to as the “Services”).

By accessing or using any of our Services, you agree to this Privacy Policy. If you do not agree with it, we advise that you stop using our Services.

🔄 Updates to Our Privacy Policy

We may revise this Privacy Policy from time to time to reflect updates in our practices, operations, or legal obligations. When we do, the updated version will be posted on our website with a revised “Effective Date.”

📥 Information We Collect

We collect a range of personal data depending on how you interact with our store:

1. Information You Provide Directly

When you engage with us or place an order, you may provide:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Account login details

  • Communication content (e.g., support inquiries)

2. Automatically Collected Data

When you browse our site, we may collect:

  • IP address

  • Device type and browser

  • Pages visited

  • Time spent on site

  • Cookies and similar tracking data

3. Information from Third Parties

We may also receive data from:

  • Payment processors

  • Shipping partners

  • Marketing platforms

  • Shopify (our ecommerce platform)

🛠 How We Use Your Information

Your information helps us provide a better experience and deliver our products and services effectively. Here's how we use it:

  • To process and fulfill orders

  • To manage your account and preferences

  • To provide customer service and support

  • To send transactional and promotional communications

  • To detect and prevent fraud or abuse

  • To comply with legal obligations

🍪 Cookies & Tracking Technologies

We use cookies and similar tools to personalize your experience, track website usage, and deliver relevant advertising. These cookies help us understand customer behavior and improve site performance.

You can manage or disable cookies via your browser settings. Note that some site features may not function properly without them.

For more details about Shopify’s cookies, visit:
👉 https://www.shopify.com/legal/cookies

🔐 How We Share Your Information

We may share your data with trusted partners who assist us in operating our business:

  • Shopify – our ecommerce platform

  • Payment gateways – for secure transactions

  • Shipping services – to deliver your order

  • Marketing tools – to manage campaigns

  • IT and security vendors – for system management

We never sell your personal data.

👧 Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect information from minors. If you're a parent or guardian and believe we have collected data from a child, please contact us immediately.

🌍 International Users

If you’re accessing our website from outside Pakistan, please note that your data may be transferred, stored, or processed in countries that may not have the same data protection laws as your country.

🕒 Data Retention

We retain your data only for as long as necessary:

  • To complete transactions

  • For record-keeping and legal compliance

  • To resolve disputes and enforce policies

✅ Your Rights & Choices

Depending on your location, you may have the right to:

  • Request access to your personal data

  • Ask us to delete or correct your data

  • Opt-out of marketing communications

  • Withdraw your consent at any time

To make any of these requests, contact us at the details below.

📞 Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please reach out to us:

📧 Email: fivedot.official@gmail.com
📱 Phone: +92 327 8848282
📍 Address: Faisalabad, Pakistan, 38000